OUTsurance has opened its OSS Hastings Learnership for unemployed youth who want workplace experience in the financial and insurance industry. The 18-month programme gives successful applicants structured learning, call centre exposure and a monthly stipend while they build practical work skills.
This opportunity is aimed at South African citizens aged 18 to 35 who have Matric, are computer literate and have not previously completed an INSETA learnership. No work experience is required, which makes the programme useful for young people looking for a first step into a professional environment.
For applicants who enjoy speaking to people, solving problems and learning in a busy service environment, this learnership can be a strong route into insurance and call centre work. The listing describes the role as a contract learnership and notes that successful applicants receive a stipend of R9,000.
What Is The OUTsurance OSS Hastings Learnership About?
The OUTsurance OSS Hastings Learnership is a structured work-based learning programme.
It gives unemployed youth a chance to gain workplace experience inside the company.
Successful applicants will enter into a fixed-term learnership agreement. This is not the same as a permanent employment contract.
The programme is designed to help learners practise work skills that may support future career opportunities in the financial and insurance industry.
Who Should Consider This Learnership?
This learnership may suit unemployed youth who want experience in a call centre environment.
It is especially relevant for applicants who enjoy customer interaction, communication, service support and structured workplace learning.
The opportunity may also suit candidates who want to understand the insurance industry from a practical, customer-facing environment.
A strong candidate should be professional, patient, motivated and ready to work shifts.
What Are The Minimum Requirements?
Applicants should meet the following requirements:
- Matric
- Computer literacy, including MS Office
- South African citizenship
- Age between 18 and 35
- No previous INSETA learnership participation
- Unemployed in the last six months
- No work experience required
These requirements make the opportunity accessible to candidates who are ready to learn but may not yet have formal work experience.
What Working Hours Should Applicants Expect?
Learners must be ready to work shifts based on a roster.
The listing includes the following working schedule:
- Friday to Monday shifts of 9 hours
- Saturday shifts of 8 hours
- Sunday shifts of 5 hours
- Two weekdays off, either Tuesday, Wednesday or Thursday
- One day each week dedicated to full qualification training on-site
Applicants may also need to work a full day on a South African public holiday if scheduled, unless it is a public holiday in the UK.
What Skills Can Help Applicants Stand Out?
OUTsurance highlights several competencies that successful applicants should show.
Helpful strengths include:
- Strong interpersonal skills
- Ability to build relationships
- Initiative
- Professional communication
- Ability to adapt to change
- Multitasking
- Stress management
- Self-motivation
- Desire to learn
These skills matter because call centre environments can be busy and fast-moving.
Applicants should be ready to communicate clearly, stay calm under pressure and work well with different people.
Why Could This Learnership Be Valuable?
Many unemployed young people struggle to get work experience because entry-level roles still ask for experience.
This learnership helps close that gap.
Learners can gain workplace exposure, learn customer service habits and build confidence in a professional environment.
In addition, the insurance industry can offer many career paths, including client service, administration, claims support, sales support and operations.
For candidates who want to start in a structured corporate environment, this programme can offer a useful first step.
Itumeleng’s Insider Tip: Before applying, make sure your CV shows your Matric, computer literacy, communication skills and availability to work shifts. If you have no work experience, include school leadership, volunteering, customer-facing activities or any situation where you helped people solve problems.
What Does The Stipend Include?
Successful applicants will receive a stipend of R9,000 during the learnership.
The listing describes this as a learning opportunity for unemployed youth who are passionate about call centre work and want experience in the financial and insurance industry.
Applicants should still plan carefully for transport, internet access, documents and personal costs linked to the programme.
What Documents Should Applicants Prepare?
Before applying, prepare your documents carefully.
Useful documents may include:
- Updated CV
- Copy of South African ID
- Matric certificate
- Any computer literacy certificates, if available
- Supporting certificates, if available
- Clear phone number and email address
Make sure all documents are clear and easy to read.
Also check that your CV includes your current employment status and correct contact details.
How Can Applicants Strengthen Their CV?
A strong CV should be simple, honest and easy to scan.
Applicants can include:
- Matric details
- Computer skills
- MS Office exposure
- Communication skills
- Customer service strengths
- Volunteer experience, if available
- School leadership, if available
- Availability to work shifts
- Willingness to learn
- Interest in insurance or call centre work
No work experience is required. Therefore, applicants should use practical examples from school, home responsibilities, volunteering or community activities where relevant.
What Should Applicants Check Before Submitting?
Before submitting, check every detail.
Make sure your CV shows that you meet the basic requirements.
Also confirm that you have not previously taken part in an INSETA learnership.
Then check your phone number, email address and document quality.
A complete and neat application can make a stronger first impression.
How Do You Submit Your Application?
Applications must be submitted through the official online application portal.
Before submitting, make sure your documents are updated and your CV clearly matches the learnership requirements.
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Final Thoughts
The OUTsurance OSS Hastings Learnership 2026 offers unemployed youth an 18-month pathway into workplace learning, call centre exposure and insurance industry experience.
With no work experience required, the programme can help motivated candidates build confidence, communication skills and professional habits.
For South African citizens aged 18 to 35 with Matric, computer literacy and a willingness to work shifts, this learnership is worth serious attention.
