Impactful offers an Information and Communication Technology Computer Technician learnership leading to an Occupational Certificate at National Qualifications Framework Level 5. The 282-credit programme accepts learners with Grade 12 and develops practical hardware, software, networking and user-support skills. No stipend, programme duration, intake date or closing date appears in the factsheet.
The learnership prepares participants to install computer systems, diagnose technical problems and support users in real workplace environments. Impactful offers classroom training in Johannesburg, virtual instructor-led learning and on-site delivery nationwide.
Although the programme factsheet invites enrolment enquiries, it does not advertise a specific 2026 intake or public application form.
Which qualification will successful learners earn?
Successful learners will receive the Occupational Certificate: Information and Communication Technology Computer Technician.
The factsheet identifies the qualification as:
- SAQA identification number: 101408
- National Qualifications Framework level: 5
- Total credits: 282
- Learnership Q-number: 32Q320320172825
This qualification can support entry into roles such as Information Technology Support Technician, Helpdesk Technician and Desktop Support Specialist.
Who should consider this programme?
The minimum academic entry requirement is Grade 12.
The learnership may suit:
- School leavers interested in technology
- Individuals entering computer support careers
- Professionals moving into technical support
- Employees responsible for systems and users
- Organisations strengthening technical support teams
- Employers seeking greater operational stability
However, an interest in computers alone will not guarantee success. Learners should also feel comfortable solving problems, communicating with users and working carefully with technical equipment.
What technical knowledge does the curriculum cover?
The programme allocates 109 credits to knowledge modules. These modules build the technical foundation learners need before handling workplace support responsibilities.
Key areas include:
- Data communication and networking
- Computer hardware architecture
- Computer software architecture
- Sustainable computer environments
- Social media and digital literacy
- End-user computing
- Business communication
- Customer service
- Workplace readiness standards
Learners will study how computer components work together. In addition, they will learn how operating systems, applications, networks and peripheral devices affect system performance.
Which practical skills will learners develop?
The qualification includes 73 practical skill credits focused on common technical support activities.
Learners will practise:
- Installing computer hardware
- Installing and upgrading software
- Diagnosing hardware and software faults
- Troubleshooting network problems
- Creating backup and recovery solutions
- Restoring computer systems
- Configuring antivirus software
- Setting up operating-system firewalls
- Managing user permissions
- Connecting computers to shared resources
- Monitoring system performance
- Recording user queries and solutions
These skills prepare learners to resolve common problems while recognising technical issues that require referral to a more experienced specialist.
How does workplace experience build confidence?
During the workplace component, learners will set up equipment and provide practical support to users.
They may configure desktop and laptop computers, install printers and scanners, create user accounts and connect devices to organisational networks.
Learners will also gain experience with:
- Resetting user passwords
- Updating operating systems
- Installing security patches
- Scanning computers and networks for threats
- Repairing hardware and peripheral equipment
- Performing system and user backups
- Testing software and hardware compatibility
- Advising users on security practices
- Documenting technical problems and solutions
Consequently, the qualification develops both technical expertise and the customer-service ability required in a support environment.
Why does the course include sustainable technology?
Computer technicians also influence how organisations manage energy use and electronic waste.
Learners will explore ways to:
- Configure energy-saving settings
- Encourage users to switch off unused equipment
- Promote electronic document sharing
- Support paper-recycling practices
- Reuse suitable computer components
- Dispose of obsolete equipment responsibly
- Promote cloud-based systems where appropriate
This part of the curriculum helps learners understand that technical support includes environmental responsibility.
Itumeleng’s Insider Tip: When contacting Impactful, quote SAQA ID 101408 and Learnership Q-number 32Q320320172825. Also ask for written confirmation of the next intake date, duration, funding, stipend arrangements and workplace placement.
How will learners complete the assessment process?
Impactful assesses learners across the knowledge, practical and workplace components. The provider also moderates these assessments in line with Quality Council for Trades and Occupations requirements.
Learners must complete every required component before entering the External Integrated Summative Assessment.
An accredited assessment centre conducts this final assessment under the oversight of an Assessment Quality Partner. It may include written, practical and workplace-based methods.
Therefore, learners must pass the external assessment before receiving the Occupational Certificate.
Which training resources will learners need?
The practical nature of the qualification requires access to appropriate technology and workplace support.
Training may involve:
- Computers with current operating systems
- Network devices and diagnostic tools
- Internet access
- Relevant software applications
- Computer filing systems
- Workplace policies and support procedures
- An experienced technical mentor
The factsheet recommends a mentor-to-learner ratio of one mentor for every three learners. In addition, mentors should have at least two years of experience in a technical support environment.
How can interested learners request enrolment information?
Impactful offers the programme through:
- Classroom-based training in Johannesburg
- Virtual instructor-led learning
- On-site delivery for organisations nationwide
The factsheet does not include a direct application form or closing date. Interested learners and employers can send enquiries to impactful@lrmg.co.za or visit the Impactful programme website.
Before enrolling, candidates should request confirmation of:
- The next intake date
- Programme duration
- Available spaces
- Tuition costs or funding
- Stipend availability
- Workplace placement
- Computer requirements
- Required application documents
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Final Thoughts
The Impactful Computer Technician Learnership offers a practical route into technical support through a 282-credit Occupational Certificate at National Qualifications Framework Level 5.
Learners can develop skills in hardware installation, software support, networking, cybersecurity, troubleshooting and customer service. Meanwhile, the workplace component provides opportunities to support real users and maintain computer systems.
Grade 12 meets the stated entry requirement. However, the 2026 factsheet does not provide a stipend, programme duration, intake date or closing date, so candidates should contact Impactful for current enrolment information.
