Eighteen unemployed young South Africans could begin customer-service training with Clover in 2026. The programme is open to applicants who completed Grade 12 from 2021 to 2025, achieved at least 55% in English and Mathematics or Mathematical Literacy, and can attend training in Constantia Park. Applications close on 31 July 2026.
Successful candidates will spend the programme at Clover’s Customer Service Centre offices in Roodepoort while attending prescribed theoretical classes. Those who complete the learnership successfully will earn a recognised National Qualifications Framework qualification and gain practical experience in a professional call centre.
Clover has not stated the programme’s exact duration or stipend amount in the advertisement. Candidates should wait for written confirmation of the training period and payment arrangements during the selection process.
Who has the right qualifications for Clover’s programme?
Clover is looking for unemployed applicants who completed Grade 12 or an equivalent National Qualifications Framework Level 4 qualification.
Candidates must have completed their qualification recently. Only applicants who finished Grade 12 between 2021 and 2025 meet the advertised completion-year requirement.
Applicants need:
- Grade 12 or an equivalent National Qualifications Framework Level 4 qualification
- At least 55% in English
- At least 55% in Mathematics or Mathematical Literacy
- Advanced computer-literacy skills
- Current unemployment status
- No previous participation in a learnership programme
The marks must be visible on the applicant’s Grade 12 statement of results.
Both Mathematics and Mathematical Literacy are accepted. Candidates need at least 55% in whichever of these subjects they completed.
Why is the Grade 12 completion year important?
The learnership is specifically aimed at people who completed Grade 12 during the five-year period from 2021 to 2025.
Eligible completion years are:
- 2021
- 2022
- 2023
- 2024
- 2025
Candidates who completed Grade 12 before 2021 may not meet the advertised requirement, even if they achieved the required subject marks.
Applicants should check the year printed on their certificate or statement of results before starting the online application.
What experience will the 18 learners receive?
The programme combines theoretical classes with practical training inside Clover’s Customer Service Centre.
Learners will be exposed to customer communication, order processing, complaint resolution, product promotion and teamwork.
This experience could prepare participants for future roles in:
- Call centres
- Customer-service departments
- Sales-support teams
- Client-relations environments
- Order-processing departments
- Contact centres
- Customer account support
- General office administration
The programme is particularly suited to candidates who enjoy speaking to people, solving problems and working with computers.
How will learners assist Clover’s customers?
One of the programme’s main responsibilities is providing a high standard of customer service.
Learners may be expected to:
- Handle inbound customer interactions
- Make outbound customer calls
- Answer customer questions
- Resolve queries and complaints
- Refer complex matters to the correct stakeholders
- Provide accurate product or account information
- Maintain professional communication
- Follow up on unresolved customer concerns
Candidates must be able to listen carefully and communicate information clearly.
Call centre interactions can involve frustrated or impatient customers. Learners will therefore need to remain calm, respectful and focused on finding an appropriate solution.
What will learners do with customer orders?
Learners will help capture and confirm customer orders according to Clover’s procedures.
Their responsibilities may include:
- Capturing orders accurately
- Processing orders according to the daily call list
- Completing order entries within the required timeframes
- Confirming customer orders
- Informing customers when accounts are on hold
- Checking that order information is complete
- Reporting order-related problems to the relevant stakeholders
- Following the prescribed standard operating procedures
Accuracy will be essential because incorrect order information can affect stock availability, deliveries and customer satisfaction.
Learners must check product quantities, customer details and other important information before confirming an order.
How does product promotion form part of the training?
The programme also introduces learners to customer-focused sales and product promotion.
Learners may assist by:
- Offering customers new Clover products
- Recommending additional products
- Explaining product features
- Informing customers about special offers
- Promoting products within the customer’s approved range
- Supporting customer-retention activities
Candidates should be comfortable speaking about products and explaining their benefits clearly.
Product promotion must remain relevant to the customer’s needs rather than placing unnecessary pressure on them.
Why will teamwork matter in the Customer Service Centre?
Call centres depend on teams working together to meet daily service targets.
Successful learners will be expected to:
- Assist colleagues when needed
- Share responsibility for team results
- Support Clover’s team values
- Participate in team meetings
- Communicate problems and progress
- Help the team achieve daily targets
- Take responsibility for the visual management of information
A learner’s individual performance can affect the entire team. Reliability, punctuality and willingness to cooperate will therefore be important.
Which competencies could strengthen an application?
Clover is looking for candidates who can combine customer-service ability with professional workplace behaviour.
Applicants should demonstrate:
- Proactive and action-orientated behaviour
- Honesty and consistency
- Commitment and motivation
- High personal standards
- Effective interpersonal skills
- Customer focus
- Good verbal communication
- Clear written communication
- Numerical ability
- Problem-solving skills
- Attention to detail
- The ability to work with others
- Advanced computer literacy
Candidates may need to work with several computer systems while speaking to customers. They should be comfortable entering information accurately and moving between different digital tasks.
What can learners gain from the programme?
Participants who successfully complete the programme will obtain a National Qualifications Framework qualification and gain practical experience in a professional call centre.
The learnership may also help participants develop:
- Customer-service experience
- Inbound and outbound call-handling skills
- Complaint-resolution ability
- Order-processing experience
- Product-promotion skills
- Professional communication
- Computer-based administration skills
- Workplace confidence
- Teamwork experience
- Improved readiness for future employment
Completion does not automatically guarantee permanent employment with Clover. However, the qualification and practical experience could strengthen a learner’s future employment prospects.
Which documents should applicants prepare?
Candidates should organise their supporting documents before opening the recruitment portal.
Prepare:
- An updated curriculum vitae
- A copy of your South African identity document
- A copy of your Grade 12 certificate
- A complete Grade 12 statement of results
- Copies of additional certificates where applicable
- Proof of other qualifications where applicable
- Any additional documents requested by Clover
The Grade 12 statement of results should clearly show the applicant’s English and Mathematics or Mathematical Literacy marks.
Itumeleng’s Insider Tip: Do not rely only on your Grade 12 certificate if it does not display individual subject marks. Prepare your full statement of results so Clover can confirm that you achieved at least 55% in English and Mathematics or Mathematical Literacy. Complete every section of your candidate profile before submitting the application.
How should candidates submit their applications?
Applications must be submitted through the official Clover online application portal using reference number CLO260717-2.
Candidates should:
- Open the official programme page.
- Create a candidate profile or sign in to an existing account.
- Complete all required personal details.
- Add education and qualification information.
- Upload an updated curriculum vitae.
- Upload the requested supporting documents.
- Complete the programme questionnaire.
- Review every section for accuracy.
- Submit the application before 31 July 2026.
Clover’s recruitment system may prevent candidates with incomplete profiles from submitting an application. Every required section should therefore be completed before the final submission.
What should applicants check before submitting?
Before completing the application, confirm that:
- You completed Grade 12 between 2021 and 2025
- You achieved at least 55% in English
- You achieved at least 55% in Mathematics or Mathematical Literacy
- You are currently unemployed
- You have not previously participated in a learnership
- You have advanced computer-literacy skills
- Your curriculum vitae contains current contact details
- Your supporting documents are clear
- Your candidate profile is complete
- You are available to attend workplace training and classes
Meeting the minimum requirements does not guarantee selection.
When will Clover contact successful candidates?
Only candidates selected for the next stage will receive further communication.
Applicants should monitor their email inbox, spam folder and cellphone messages after submitting. Clover may contact shortlisted candidates for verification, assessments or further selection steps.
Candidates who are not contacted by a Clover recruiter within four weeks of submitting their application should consider their application unsuccessful.
What are candidates asking about the learnership?
Can applicants with Mathematical Literacy participate?
Yes. Mathematical Literacy is accepted, provided the applicant achieved at least 55%. Candidates with Mathematics must also have achieved at least 55%.
Which Grade 12 completion years are accepted?
Applicants must have completed Grade 12 from 2021 to 2025.
Can someone who completed a previous learnership participate?
No. The requirements state that applicants must not have participated in a learnership programme before.
How many opportunities are available?
Clover is recruiting 18 learners for its Customer Service Centre programme.
Will learners receive a stipend?
The advertisement does not state a stipend amount. Candidates should wait for official written communication from Clover regarding payment arrangements.
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Final Thoughts
Clover’s Call Centre Learnership Programme gives 18 unemployed Matriculants an opportunity to earn a recognised National Qualifications Framework qualification while gaining practical customer-service experience.
Candidates must have completed Grade 12 between 2021 and 2025, achieved at least 55% in English and Mathematics or Mathematical Literacy, and possess advanced computer-literacy skills. Eligible applicants should prepare their documents and complete the official online application before 31 July 2026.
