Tenacity is offering unemployed young South Africans a chance to study and gain workplace experience through a 13-month Customer Services Call Centre Learnership. The programme combines classroom training with practical customer service exposure and leads to a nationally recognised Micro Finance qualification at NQF Level 4.
For applicants aged 18 to 30 with Grade 12, this opportunity could be a practical way to enter the customer service and contact centre environment while building skills that can support long-term career growth.
What is the Tenacity Customer Services Call Centre Learnerships 2026 programme?
The Tenacity Customer Services Call Centre Learnerships 2026 programme is a 13-month learnership that allows successful applicants to study and work at the same time.
Learners will attend classroom-based training while also gaining practical on-the-job experience in Tenacity’s Customer Services team.
The programme is designed to help learners obtain a nationally recognised Micro Finance qualification at NQF Level 4.
What will learners gain from this opportunity?
Successful learners will gain both a qualification and relevant customer service work experience.
The programme also helps learners build business, personal and technical call centre skills that can be useful across different workplace environments.
This is especially valuable for unemployed applicants who have limited or no work experience and want to start building a practical career foundation.
Learners will be exposed to customer queries, account-related administration, service standards and the daily expectations of a professional contact centre.
Who can submit an application?
This opportunity is ideal for candidates who meet the programme requirements.
Applicants should:
- Have a minimum Grade 12 qualification
- Be between the ages of 18 and 30
- Be currently unemployed
- Have limited to no work experience
- Have a positive attitude and strong work ethic
- Be committed to completing the full 13-month learnership
- Not be currently studying or planning to study full-time or part-time during the programme
- Be able to work shifts and weekends
- Not have participated in a learnership or skills programme in the past 12 months
Mathematics or Mathematical Literacy is advantageous.
Preference will be given to Employment Equity and disabled candidates in line with Tenacity’s transformation targets.
What will call centre learners be required to do?
Call Centre Learners will be expected to take the programme seriously and complete all required learning components.
Learners will need to:
- Attend the required training interventions
- Successfully complete competency assessments
- Meet all requirements for the Micro Finance certificate
- Submit a Portfolio of Evidence
- Actively contribute as members of the Customer Services team
- Service customers in a professional and helpful manner
This means learners must be ready for both study commitments and real workplace responsibilities.
What are the key responsibilities?
Successful applicants will support Tenacity’s Customer Services team by handling customer-related tasks.
Responsibilities include:
- Handling customer queries and complaints through inbound or outbound communication channels
- Providing a professional customer experience at all times
- Completing customer account management administration accurately
- Resolving queries according to departmental standards and service levels
- Following Standard Operating Procedures
- Adhering to company policies and procedures
These policies may include absence management, house rules and disciplinary procedures.
What skills and personal qualities are needed?
Tenacity is looking for applicants who are interested in people, service and problem-solving.
The ideal candidate should have:
- A passion for helping customers
- Strong verbal and written communication skills
- The ability to stay calm under pressure
- A customer-first mindset
- Empathy and sensitivity
- Adaptability in a fast-paced environment
- Confidence when working with people
- Strong time management skills
- Good organisational ability
- An interest in contact centre and customer service operations
A good learner in this environment is not just someone who can answer calls. It is someone who can listen, stay professional and solve problems under pressure.
Itumeleng’s Insider Tip: Before submitting your application, make sure your CV shows your communication skills, customer service attitude and willingness to learn. Even if you have no formal work experience, include school leadership roles, volunteering, computer skills or any experience where you helped people or handled responsibility.
Where is the opportunity based?
The learnership is based in the Northern Suburbs, Cape.
Applicants should make sure they are able to work in this area before submitting an application.
The opportunity is listed as a contract role, with a market-related salary and a duration of 1 to 2 years.
The listing also notes the work level as skilled and indicates “EE Position: No”, while also stating that preference may be given to Employment Equity and disabled candidates in line with Tenacity’s transformation targets.
How do candidates send their applications?
Candidates who meet the requirements can submit their applications online.
Applications must be submitted through the official online application portal.
Applicants should ensure that all personal details, contact information and qualification information are correct before submitting.
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Final Thoughts
The Tenacity Customer Services Call Centre Learnerships 2026 programme is a strong opportunity for unemployed Grade 12 candidates who want to enter the customer service and contact centre field.
With a 13-month structure, classroom training, workplace exposure and a nationally recognised Micro Finance qualification, the programme gives learners a practical way to study while gaining real experience.
Applicants who are serious about learning, customer service and completing the full programme should prepare a clear CV and submit their application through the official online application portal.
