Fidelity Services Group is recruiting a Programme Coordinator for Learnerships to support learner documentation, attendance tracking, provider communication, reporting and programme compliance. This permanent training role is suited to a detail-focused candidate with Matric, learnership administration experience and strong Microsoft Office skills.
The opportunity is based in Roodepoort, Gauteng, within Fidelity Security Services’ Robertville business unit. The role is permanent, falls under the training functional area, and closes on 30 June 2026.
For candidates who enjoy structured administration, learner coordination, accurate reporting and stakeholder follow-ups, this role offers a practical opportunity inside a large security and investigations environment.
What Is The Fidelity Services Group Programme Coordinator Role About?
The Programme Coordinator will support the administration, compliance and coordination of learnership programmes.
This role focuses on keeping learner files, attendance records, provider communication and progress reports properly managed.
It is a strong fit for someone who is organised, detail-driven and comfortable working with different stakeholders.
The successful candidate must be able to follow up firmly and professionally while keeping programme records accurate and up to date.
What Will The Programme Coordinator Be Responsible For?
The Programme Coordinator will help manage the daily administration of learnership programmes.
Key duties include:
- Coordinating learner enrolments
- Managing programme files and documentation
- Tracking class attendance
- Tracking workplace attendance
- Monitoring learner progress
- Liaising with providers
- Communicating with facilitators
- Supporting learners with programme queries
- Working with internal stakeholders
- Preparing weekly and monthly reports
- Reporting on programme progress and risks
- Assisting with SETA and QCTO compliance
- Preparing audit files and evidence packs
- Following up on outstanding documents
- Following up on assessment evidence
These duties require accuracy, patience and strong follow-up habits.
Why Is This Role Important?
Learnership programmes need clear administration to run properly.
Learners must be enrolled correctly, attendance must be tracked and progress must be reported.
Training providers, facilitators, learners and internal teams also need regular communication.
A Programme Coordinator helps make sure the programme stays organised, compliant and on track.
When documentation and reporting are handled well, learners have a better chance of completing the programme successfully.
What Qualifications Are Required?
Applicants must have:
- Grade 12 / Matric
A relevant qualification may be advantageous.
This may include a qualification in:
- Human Resources
- Training
- Education
- Administration
These qualifications can help because the role deals with learning programmes, compliance, documentation and reporting.
What Experience Is Needed?
Applicants need two years of experience in learnership, training or skills development administration.
This experience is important because the role involves programme files, learner tracking, provider communication and compliance support.
Candidates should show that they can manage information accurately and work with deadlines.
What Computer Skills Are Required?
Applicants must have strong Microsoft Office skills.
The required tools include:
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
Excel skills are especially useful for attendance tracking, progress reporting and programme records.
Applicants should be comfortable updating spreadsheets, checking information and preparing clear reports.
What Skills Can Help Applicants Stand Out?
This role needs strong administration and communication ability.
Helpful skills include:
- Organisation
- Accuracy
- Reporting
- Follow-up discipline
- Communication
- Stakeholder management
- Time management
- Document control
- Problem-solving
- Learner support
- Compliance awareness
- Attention to detail
The successful candidate should also be able to communicate professionally with learners, providers, facilitators and internal teams.
Who Should Consider This Opportunity?
This opportunity may suit candidates who have worked in training support, learnership administration, skills development administration or programme coordination.
It may also suit someone who enjoys structured office work and understands the importance of accurate records.
A strong candidate should be:
- Detail-focused
- Reliable
- Organised
- Confident with reports
- Good at follow-ups
- Comfortable with documents
- Professional in communication
- Able to work with multiple stakeholders
This is not a role for someone who dislikes admin. It requires consistency and careful tracking.
What Reporting Duties Are Included?
The Programme Coordinator will prepare weekly and monthly reports.
These reports may cover:
- Learner attendance
- Programme progress
- Outstanding documents
- Learner risks
- Assessment evidence
- Provider updates
- Compliance issues
- Programme challenges
Good reporting helps management understand what is working and where support is needed.
It also helps identify risks before they become bigger problems.
What Compliance Duties Are Included?
The role includes support for SETA and QCTO compliance.
This may involve assisting with:
- Evidence packs
- Audit files
- Learner documentation
- Assessment evidence
- Programme records
- Compliance follow-ups
These duties are important because learnership programmes must meet required standards.
A candidate with experience in training administration or skills development administration may be well suited to this part of the role.
Why Could This Be A Strong Career Move?
This role offers experience in learnership coordination, training administration and compliance support.
It can help candidates build a stronger career path in skills development, training operations, HR administration or programme management.
It also provides exposure to reporting, audits, stakeholder communication and learner progress tracking.
For someone who wants to grow in training and skills development administration, this role can provide valuable practical experience.
Itumeleng’s Insider Tip: Your CV should clearly show your learnership or training administration experience. Include examples of learner files, attendance tracking, provider communication, SETA or QCTO exposure, Excel reports, evidence packs and audit preparation. This role needs proof that you can manage details without losing track.
What Documents Should Applicants Prepare?
Before applying, prepare a complete application.
Useful documents may include:
- Updated CV
- Certified copy of South African ID
- Matric certificate
- Relevant HR, training, education or administration qualification, if available
- Proof of learnership or training administration experience
- Computer skills certificates, if available
- References, if available
Shortlisted candidates may be required to complete a practical administration or Excel assessment.
Applicants should make sure their CV is accurate, recent and easy to read.
How Can Applicants Strengthen Their CV?
A strong CV should connect your past experience directly to this role.
Applicants can include:
- Learnership administration experience
- Skills development administration
- Learner enrolment support
- Attendance tracking
- Programme file management
- Provider communication
- Facilitator coordination
- Weekly or monthly reporting
- Evidence pack preparation
- SETA or QCTO compliance support
- Excel tracking sheets
- Outlook and Teams experience
Use short, direct points.
Recruiters should quickly see that you can coordinate programmes and manage documents properly.
What Should Applicants Check Before Submitting?
Before submitting, check that your application clearly shows:
- Matric
- Two years of relevant experience
- Microsoft Excel, Word, Outlook and Teams skills
- Learnership or training administration background
- Reporting ability
- Communication skills
- Attention to detail
- Correct contact details
Also check spelling, dates and document quality.
A clean and complete application can make a stronger first impression.
What Employment Equity Notes Should Applicants Know?
Fidelity Services Group states that preference is given to existing employees, while selection is made on merit.
Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the team.
Black female candidates will be given priority in line with the company’s transformation policy and the role criteria.
Applicants who are not contacted within 10 working days from the closing date should regard their application as unsuccessful.
How Do You Submit Your Application?
Applications must be submitted through the official online application portal.
The closing date is 30 June 2026.
Applicants should submit a current CV and supporting qualifications.
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Final Thoughts
The Fidelity Services Group Programme Coordinator role is a permanent opportunity for candidates with experience in learnership, training or skills development administration.
The position is important because it supports learner documentation, attendance tracking, reporting, provider communication and programme compliance.
For applicants with Matric, two years of relevant experience and strong Microsoft Office skills, this opportunity is worth serious attention.
