If you live in Gauteng and want to enter the digital economy, this opportunity is for you.
The Gauteng Department of Economic Development, in partnership with the BPO Skills Academy, has opened applications for a high-impact Contact Centre Agents Training Programme aimed at unemployed youth.
This is not basic call-centre training.
The programme includes AI-enabled tools, digital communication skills, and work placement, preparing you for modern BPO careers.
Urgent: Applications Close in 48 Hours
- Closing Date: 13 February 2026
- Duration: 6 Months
- Qualification: NQF Level 3 – Contact Centre Operations (40 Credits)
- Stipend: Standard BPO training allowance applies
Late applications will not be considered.
What the Programme Offers
This programme is designed to move you from unemployment to employability.
You will receive:
- Formal Accredited Training
Industry-led instruction in professional contact centre operations. - AI & Digital Skills Exposure
Learn how AI-driven customer engagement tools are used in global BPO companies. - Work Placement Experience
Practical exposure during the training period. - Employment Pathway
Potential fixed-term employment opportunities after successful completion.
Target Areas in Gauteng
Youth from the following communities are strongly encouraged to apply:
Johannesburg North & West
- Diepsloot
- Cosmo City
- Alexandra
- Wynberg
- Honeydew
Ekurhuleni
- Thokoza
- Spruitview
- Vosloorus
- Reiger Park
- Tembisa
Applicants outside these areas may not be prioritised.
Eligibility Requirements
You must meet all of the following to qualify:
- Age: 18 – 35 years
- Employment Status: Unemployed (Not in Education, Employment, or Training)
- Education: Matric Certificate
- English required
- Mathematics or Maths Literacy accepted
- Citizenship: South African citizen
- Equity: Females and persons living with disabilities are strongly encouraged to apply
How to Apply (Harambee / SA Youth Portal)
Applications are handled only online.
Step-by-Step Application Process
Step 1: Register or Log In
Go to the SA Youth / Harambee Youth Portal and create or access your profile.
Step 2: Search for the Programme
Use the keyword:
“GBS High Impact Contact Centre Training”
Step 3: Submit Your Application
Ensure your profile is complete and submit before 13 February 2026.
Incomplete profiles may be rejected automatically.
Application Tip
This programme is communication-focused.
Make sure your Harambee profile shows:
- Clear English communication
- Professional attitude
- Willingness to learn digital tools
- Availability for the full 6 months
Strong profiles are more likely to be shortlisted for placement.
Contact for Enquiries
If you experience technical issues with the application portal, contact:
- Name: Mabu Ramotlou
- Cell: 060 954 3829
- Email: Mabu@bpoacademy.co.za
Do not wait until the last hour to report issues.
Related Opportunities
If you are building a career path, also explore:
- SAB Packaging Learnership 2026: Apply Before 12 February
- SAYouth.mobi Learnerships 2026: Apply Without Using Data
- GPR Training Learnership 2026: Application Guide, Stipend & Requirements
- Signa Academy Learnership 2026: Application Guide and Requirements
- Training Force Learnership 2026: Accredited Skills Training with Stipend
- Bridgestone Production Learnerships 2026: Apply at Brits Factory, North West
FAQs – Gauteng Contact Centre Training Programme 2026 (NQF Level 3)
Yes. A standard BPO training stipend applies during the programme.
No. This programme is designed for entry-level youth.
Employment is not guaranteed, but successful participants may be considered for fixed-term roles.
No. This programme prioritises Gauteng-based youth only.
Applications are submitted through the Harambee / SA Youth Portal only.
