Digital Solutions Group is looking for young, vibrant and experienced candidates for a Customer Care Agent Learnership in 2026.
The opportunity is fixed-term and offers R5,000 per month.
Successful candidates will learn how to assist inbound customers with queries, complaints and compliments.
This opportunity is aimed at unemployed young people in the Western Cape who have customer care experience from customer service or retail, but do not have previous exposure to the Business Process Outsourcing environment.
The closing date is 16 July 2026.
What is the Digital Solutions Group Customer Care Agent Learnership 2026?
The Digital Solutions Group Customer Care Agent Learnership is a structured customer care opportunity within the Business Process Outsourcing industry.
Business Process Outsourcing includes call centres, customer support operations and global business services where agents assist customers through different communication channels.
In this learnership, successful candidates will gain exposure to inbound customer support.
That means helping customers with questions, complaints and compliments in a professional manner.
This opportunity is useful for candidates who already understand customer service but want to move into a more structured customer care environment.
Why could this learnership be valuable?
Customer care skills are useful across many industries.
Retail, banking, telecommunications, insurance, e-commerce, government services and support centres all need people who can communicate clearly and solve customer problems.
This learnership can help candidates strengthen their ability to listen, respond professionally and handle customer interactions under pressure.
For unemployed youth with retail or customer service experience, it may offer a practical way to build a stronger career path in formal customer support.
What is the quick overview of the opportunity?
Opportunity: Customer Care Agent Learnership
Company: Digital Solutions Group
Location: Milnerton, Western Cape
Closing Date: 16 July 2026
Monthly Pay: R5,000
Contract Type: Fixed-term
Industry: Business Process Outsourcing, including global business services and call centres
Target Group: Unemployed South African youth
Age Requirement: 18 to 27 years
Experience Required: Minimum two years of customer care experience in customer service or retail
Application Method: Online submission through the official portal
What will successful candidates learn and do?
Successful candidates will receive learnership exposure in customer care.
The main focus will be assisting inbound customers.
This may include helping customers with:
- General queries
- Complaints
- Compliments
- Service-related questions
- Customer support processes
- Professional communication
- Customer Relationship Management system exposure, where applicable
The role requires candidates who can speak clearly, write well and remain professional when dealing with different customer situations.
Who should submit their details?
This opportunity is suitable for young people who already have customer care experience but have not entered the Business Process Outsourcing environment before.
It may be a strong fit for candidates who have worked in:
- Retail customer service
- Frontline customer support
- Sales floor assistance
- Helpdesk-style customer service
- Service counters
- Client-facing environments
The important detail is that applicants must have customer service or retail experience, while also meeting the requirement of not having prior Business Process Outsourcing exposure.
What requirements must applicants meet?
Applicants must be South African citizens.
They must also be aged 18 to 27 years old and have a residential address in the Western Cape.
The listed requirements include:
- Minimum two years of customer care experience in a customer service or retail environment
- Age between 18 and 27 years
- Residential address in the Western Cape
- South African citizenship
- Currently unemployed
- Must have been unemployed for the last six months in the Business Process Outsourcing customer care or call centre space
- Must not have previous Business Process Outsourcing environment exposure
- Must not have completed any learnership programme before
- Completed Matric with English and Mathematics
- SARS or tax clearance confirmation
- Strong spoken English
- Ability to write well in English
- Customer Relationship Management system experience would be an added advantage
- Ability to travel to Century City and Mutual Park in Cape Town
- Ability to work shifts, including weekends, public holidays and after-hours shifts
Applicants should read the requirements carefully before submitting their details.
What salary is offered?
The advertised pay is R5,000 per month.
The listing describes this as base pay on a fixed amount only.
No additional benefits were listed in the advert.
Why is shift availability important?
Customer care and call centre environments often operate outside standard office hours.
That is why applicants must be able to work shifts.
This may include weekends, public holidays and after-hours schedules.
Candidates should only submit their details if they can realistically travel and work according to the required shift arrangements.
Itumeleng’s Insider Tip: If you have retail or customer service experience, make it easy to see on your curriculum vitae. Highlight how you handled customers, solved problems, communicated in English and worked under pressure. These details matter for customer care learnerships.
How can applicants submit their details?
Applicants must submit their details through the official online opportunity page.
Submissions must be completed through the official online application portal.
Before submitting, applicants should ensure their profile details, contact information, education history and work experience are updated and accurate.
The closing date is 16 July 2026.
Why could this post perform well on Google Discover?
This opportunity has a strong Google Discover angle because it speaks to young people who already have customer service experience but need a formal pathway into a bigger customer care environment.
The monthly pay of R5,000, the fixed closing date and the learnership structure give the post urgency and practical value.
The strongest reader hook is clear: experienced young customer service candidates can move closer to the Business Process Outsourcing sector through a paid learnership.
The article should keep the focus on opportunity, readiness and the chance to turn previous customer-facing experience into a stronger career path.
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Final Thoughts
The Digital Solutions Group Customer Care Agent Learnership 2026 is a suitable opportunity for unemployed Western Cape youth who have customer care experience and want structured exposure to inbound customer support.
Applicants must meet the age, experience, education, unemployment and travel requirements before submitting their details.
Those who qualify should complete their submission through the official portal before 16 July 2026.
