Telesure Investment Holdings is recruiting a business graduate for its YES Learnership: Junior Process Analyst opportunity in Johannesburg, with applications closing on Monday, 10 August 2026.
Candidates need Grade 12 or a South African Qualifications Authority-accredited equivalent and a business-related degree. However, the opportunity requires little to no workplace experience, making it accessible to graduates seeking their first structured entry into financial services operations.
The full-time placement carries requisition number JR105183. Although the title refers to process analysis, the advertised responsibilities focus strongly on customer queries, customer relationship management data, service support, sales conversations and operational compliance.
TIH has not disclosed a stipend or salary in the listing. Therefore, shortlisted candidates should confirm the remuneration and contract conditions during the recruitment process.
Why could this TIH learnership help graduates enter financial services?
Many graduate opportunities require one or two years of previous experience. In contrast, TIH states that candidates may have between zero and three months of work-based experience, while applicants with no experience may also qualify.
The learnership could therefore help participants develop the basic operational habits employers expect, including accurate data capturing, professional communication, customer support and compliance with established processes.
Furthermore, the learner will gain exposure to a large financial services organisation while receiving formal and informal training, coaching and development planning.
TIH owns and operates several recognised South African insurance brands. The company also supports entrepreneurship, employment creation and skills development initiatives aimed at strengthening communities.
What will the Junior Process Analyst learner do?
The learner will support operational activities while handling straightforward customer queries and service requests.
Because the position follows established procedures, the successful candidate must know when to complete a task independently and when to escalate it to a more experienced colleague.
Responsibilities will include:
- Providing basic product and service information.
- Responding to straightforward customer questions.
- Clarifying customer requirements through standard questions or scripts.
- Addressing basic customer issues.
- Capturing customer names and addresses in the customer relationship management system.
- Explaining product features and standard terms.
- Inviting suitable customers to make a purchase.
- Completing data capturing, filing and photocopying.
- Communicating courteously with customers.
- Following quality standards and regulatory procedures.
- Participating in training, coaching and development activities.
- Working according to an assigned schedule.
As a result, the programme will require accuracy, patience and consistent professionalism rather than advanced technical experience from the first day.
Why does the advertised role include customer service and sales duties?
Although TIH uses the title Junior Process Analyst, the responsibilities connect closely to customer-facing operational processes.
The learner may observe where customer queries begin, which information teams capture, how employees follow scripts and when issues require escalation.
This exposure can help the participant understand how financial services processes affect customer outcomes.
For example, incorrect customer information could delay future service actions. Similarly, failing to explain standard product terms clearly could create confusion or compliance concerns.
Therefore, every customer interaction also becomes an opportunity to learn how processes, systems and service standards work together.
Which qualifications does TIH require?
Applicants must have:
- Grade 12 or a South African Qualifications Authority-accredited equivalent.
- A business-related degree.
The vacancy does not provide a complete list of accepted business qualifications. However, relevant fields may include business management, commerce, administration, finance, marketing, operations or similar disciplines.
Candidates should ensure that the qualification title on their curriculum vitae matches the certificate or academic transcript they upload.
In addition, applicants should avoid assuming that Grade 12 alone will qualify them. The listing identifies both Grade 12 and a business-related degree as essential requirements.
Which additional qualifications could provide an advantage?
TIH lists several study areas and technical abilities as advantageous rather than essential.
These include:
- A Statistics-related degree.
- An Analytics-related degree.
- Web development training.
- Content management system training.
Candidates with these skills should highlight them prominently because they may support future work involving customer data, digital processes, online content or operational reporting.
However, applicants should not exclude themselves simply because they do not have these additional qualifications. A business-related degree remains the essential tertiary requirement.
Can candidates apply without previous workplace experience?
Yes. TIH states that the opportunity requires very limited work-based experience of between zero and three months.
Therefore, recent graduates who have never held a formal position may still qualify.
Candidates can strengthen their applications by using academic and community experience to demonstrate relevant abilities.
Useful examples may include:
- Completing a business research project.
- Capturing survey responses into a spreadsheet.
- Presenting a group assignment.
- Assisting people during a community activity.
- Managing records for a student organisation.
- Helping with customer enquiries in a family business.
- Creating a basic website.
- Working with a content management system.
- Analysing information for an academic project.
Applicants should explain what they personally did instead of listing the project title without context.
Which skills could help candidates succeed?
The successful learner will interact with customers, follow procedures and capture information into operational systems.
Therefore, useful strengths include:
- Clear verbal communication.
- Professional written communication.
- Active listening.
- Basic computer literacy.
- Accurate data capturing.
- Attention to detail.
- Problem-solving.
- Time management.
- Willingness to follow procedures.
- Confidence asking for assistance.
- Customer service awareness.
- Personal accountability.
Candidates should also demonstrate that they can remain courteous when handling questions or problems.
In addition, integrity will matter because financial services employees often work with personal customer information and regulated processes.
How could the learner develop customer relationship management skills?
The learner will capture customer details into TIH’s customer relationship management system.
Although this may initially appear to be a simple administrative responsibility, accurate customer information supports several future business activities.
Correct records can help teams:
- Follow up with customers.
- Maintain service histories.
- Process future requests.
- Understand customer needs.
- Communicate relevant information.
- Support sales and service activities.
- Meet data-quality standards.
Therefore, candidates should show that they can enter information carefully and check their work before saving it.
Applicants with experience using spreadsheets, databases or online forms should include that information in their curriculum vitae.
What will learners gain from the development activities?
TIH expects the participant to take part in assessments, development planning, training and coaching.
These activities could help the learner improve:
- Product and service knowledge.
- Customer communication.
- Operational accuracy.
- Sales confidence.
- System navigation.
- Compliance awareness.
- Problem escalation.
- Personal productivity.
- Workplace discipline.
- Career planning.
The broader Youth Employment Service initiative works with companies to create 12-month quality workplace experiences for unemployed young people. Candidates should nevertheless confirm the exact duration and employment conditions of this specific TIH placement during recruitment.
How should graduates tailor their curriculum vitae?
Candidates should tailor their curriculum vitae to the actual responsibilities rather than focusing only on the title “Process Analyst.”
A strong opening profile could mention:
- The completed business-related degree.
- Interest in financial services.
- Strong customer communication.
- Accurate data-capturing ability.
- Experience using computer systems.
- An interest in business processes.
- Willingness to learn.
- Availability for full-time work.
Applicants should also include relevant academic modules, especially those involving:
- Business processes.
- Customer service.
- Statistics.
- Business analytics.
- Marketing.
- Information systems.
- Operations.
- Data management.
- Web development.
Keep descriptions practical. For instance, instead of writing “completed a Business Analytics module,” explain that you analysed data in Microsoft Excel and presented findings.
Which documents should candidates prepare?
The vacancy does not provide a detailed document checklist. However, candidates should prepare common supporting documents before opening the application form.
These may include:
- An updated curriculum vitae.
- A copy of the South African identity document.
- A Grade 12 certificate.
- A business-related degree certificate.
- A complete academic transcript.
- Proof of qualification completion where the certificate is unavailable.
- Statistics, analytics, web development or content management system certificates, where relevant.
- Any additional documents requested through Workday.
Candidates should scan every page clearly and use professional file names.
For example:
- Lebohang-Mokoena-Curriculum-Vitae.pdf
- Lebohang-Mokoena-Degree.pdf
- Lebohang-Mokoena-Academic-Transcript.pdf
Itumeleng’s Insider Tip: Do not focus your entire curriculum vitae on advanced process analysis. This is an entry-level opportunity, so highlight customer communication, data accuracy, computer skills and your ability to follow procedures while learning quickly.
How can applicants prepare for possible assessments?
TIH may assess whether applicants can communicate clearly, interpret basic information and follow instructions.
Candidates should therefore prepare to discuss:
- Why they want to enter financial services.
- How their business degree relates to the role.
- A time they solved a simple problem.
- How they handle an unhappy customer.
- Why accurate customer information matters.
- When they would escalate a query.
- How they organise assigned tasks.
- Which computer systems or applications they have used.
A basic customer scenario may also test whether the candidate can listen, ask clear questions and remain professional.
Applicants should answer honestly and avoid using complicated language that hides the main point.
How can eligible graduates submit their applications?
Applications must be completed before 10 August 2026.
Candidates should create or update their profile, complete the required screening questions and attach clear supporting documents.
Applications must be submitted through the official TIH online recruitment portal.
The requisition number is JR105183.
Applicants should review every section before submitting because incorrect contact or qualification information may affect the recruitment process.
What should candidates check before submitting?
Before completing the online application, candidates should confirm that:
- They have Grade 12 or an accredited equivalent.
- They hold a business-related degree.
- Their curriculum vitae reflects customer service and computer abilities.
- Their qualification details match their supporting documents.
- Their telephone number and email address are correct.
- Their attachments open clearly.
- They can work full-time.
- They can attend the placement in Johannesburg.
- They have answered every screening question honestly.
- They have submitted before 10 August 2026.
Candidates should also save their submission confirmation for future reference.
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Final Thoughts
The TIH YES Learnership 2026 offers business graduates a practical entry point into financial services operations through the Junior Process Analyst placement.
No previous workplace experience is required. However, applicants need Grade 12 and a business-related degree, while Statistics, Analytics, web development or content management system training may provide an advantage.
The successful learner will support customer service, sales, data capturing, operational compliance and routine business processes while developing workplace skills through training and coaching.
Applications close on Monday, 10 August 2026. Therefore, eligible graduates should prepare their documents and submit complete applications promptly.
