Impactful, powered by LRMG, offers a 282-credit Computer Technician learnership designed to build practical information technology support skills. Grade 12 holders can develop experience in hardware, software, networking, cybersecurity, troubleshooting and end-user support while working towards an Occupational Certificate at NQF Level 5.
The programme combines classroom knowledge, practical assignments and workplace experience. Therefore, learners do not only study computer systems theoretically. They also practise installing equipment, diagnosing faults, supporting users and maintaining information technology infrastructure.
Successful learners will receive the Occupational Certificate: ICT Computer Technician, identified in the programme factsheet by qualification number and SAQA ID 101408. The factsheet also lists learnership Q-number 32Q320320172825 and identifies MICT SETA as the Assessment Quality Partner.
However, the programme document does not confirm a specific 2026 intake deadline, stipend or direct application form. Prospective learners should contact the training provider to confirm current enrolment availability.
Who should consider the Computer Technician learnership?
The programme suits learners who want to enter technical support and information technology services.
Impactful lists Grade 12 as the entry requirement. As a result, school leavers who meet this requirement may enquire about enrolment without first completing a higher education qualification.
The programme may suit:
- School leavers interested in technology
- Individuals starting careers in information technology support
- Professionals moving into technical support roles
- Employees responsible for users, systems and infrastructure
- Organisations strengthening their internal technical support teams
- Employers seeking more reliable operational and system support
The qualification also supports organisations that want to include structured occupational training in their Workplace Skills Plans.
What qualification can successful learners receive?
Learners who complete all programme requirements can work towards the Occupational Certificate: ICT Computer Technician at NQF Level 5.
The qualification carries 282 credits and focuses on the practical capabilities required to install, support and troubleshoot computer systems in workplace environments.
However, completing the internal learning components alone does not automatically secure the certificate. Learners must also meet the formal assessment requirements and pass the External Integrated Summative Assessment.
The programme can prepare learners for roles such as:
- Information Technology Support Technician
- Helpdesk Technician
- Desktop Support Specialist
- Computer Technician
- End-User Support Technician
- Junior Technical Support Specialist
Although the qualification can strengthen access to these career paths, it does not guarantee employment after completion.
What will learners study during the programme?
The qualification develops skills progressively through knowledge, practical and workplace modules.
Learners first build an understanding of computer architecture, networking and digital systems. They then apply that knowledge while completing technical assignments and supporting users in workplace settings.
The knowledge component covers areas such as:
- Data communication and networking
- Computer hardware architecture
- Computer software architecture
- Green computing and electronic waste
- Social media and digital literacy
- End-user computing
- Business communication and customer service
- Workplace readiness and professional standards
These modules also introduce learners to communication, office etiquette, workplace ethics, report writing and problem-solving. Consequently, the programme develops both technical competence and professional conduct.
Which practical computer skills will learners develop?
The practical modules focus on the tasks computer technicians perform when supporting business users and information technology systems.
Learners may develop the ability to:
- Assess hardware and software compatibility
- Install operating systems and application software
- Connect computers to organisational networks
- Install printers, scanners and other peripheral equipment
- Set up email accounts and internet access
- Diagnose computer and network faults
- Repair, replace or reconfigure faulty components
- Apply backup and recovery solutions
- Restore computer systems after technical problems
- Install and configure antivirus software
- Configure operating-system firewalls
- Create user permissions and access rights
- Record technical problems and the solutions provided
The programme also teaches learners how to identify faults before choosing whether to repair, replace or reconfigure hardware and software.
Furthermore, learners practise securing data, maintaining computer performance and escalating problems that require more advanced technical assistance.
How does the programme prepare learners to support users?
Technical knowledge forms only one part of a computer technician’s responsibilities. Technicians must also communicate clearly with the people who use the systems they maintain.
For that reason, the programme includes end-user support, customer service and business communication.
Learners may practise how to:
- Receive and record support enquiries
- Prioritise user requests
- Explain technical findings in understandable language
- Demonstrate new software features
- Provide basic user training after installations or upgrades
- Connect users to shared organisational resources
- Monitor computers for performance problems
- Manage domain user accounts
- Reset passwords
- Document completed support work
- Follow up on outstanding technical requests
These responsibilities can help learners understand the full support process, from receiving an enquiry to documenting the final solution.
What will learners do during workplace training?
The workplace component allows learners to complete tasks in an environment that reflects organisational standards.
Depending on the workplace, learners may configure computers, connect devices to networks, maintain user accounts and install technical equipment.
Workplace assignments may include:
- Setting up desktop and laptop computers
- Linking devices to printers and company networks
- Installing projectors, scanners and other equipment
- Troubleshooting network connectivity
- Creating and maintaining user accounts
- Updating operating systems and software
- Scanning systems for viruses and security threats
- Completing routine hardware repairs
- Performing system and user backups
- Evaluating software and hardware compatibility
- Recommending upgrades or technical improvements
- Recording technical work and support outcomes
Learners may also consult user guides, technical manuals and organisational procedures when diagnosing problems.
As a result, they gain experience following structured technical processes rather than relying on guesswork.
How does the course address cybersecurity?
The programme introduces security at the computer-user and organisational-support level.
Learners practise installing antivirus software, configuring firewalls and identifying problems caused by malware. In addition, they learn to create permissions and manage access to computer systems.
The workplace modules also cover:
- Keeping operating systems updated
- Applying software patches
- Scanning networks for threats
- Maintaining backups
- Protecting company information
- Following organisational security policies
- Securely preparing hard drives when equipment is disposed of
These skills can help learners understand how daily technical support contributes to wider information security.
Why does the qualification include green computing?
Modern information technology teams must consider both system performance and environmental responsibility.
The qualification therefore includes sustainable computer practices, green technology and electronic-waste management.
Learners may be taught to:
- Use energy-saving computer settings
- Encourage users to switch off unused equipment
- Reduce unnecessary printing
- Promote cloud-based processes where appropriate
- Support paper and electronic recycling
- Recover reusable parts from old computers
- Dispose of electronic equipment according to organisational policy
- Maintain backups in line with company procedures
This training helps learners understand that computer technicians also play a role in reducing waste and managing technology responsibly.
Itumeleng’s Insider Tip: Before enrolling, ask the provider whether a workplace placement forms part of the package or whether you must secure your own host employer. Workplace evidence is a major part of occupational qualifications, so confirm this requirement before committing to the programme.
How will learners be assessed?
Learners complete internal assessments across the programme’s knowledge, practical and workplace components.
The provider must formally assess and moderate these components according to Quality Council for Trades and Occupations requirements.
Once learners successfully complete the required components, they can become eligible for the External Integrated Summative Assessment, commonly called the EISA.
The EISA takes place at an accredited assessment centre under the oversight of the relevant Assessment Quality Partner. It may include written, practical or workplace-based assessment methods.
Learners must pass this external assessment to obtain the occupational qualification.
What learning resources must be available?
The programme requires a structured learning and workplace environment.
Learners need access to computers with valid operating systems, network devices, technical tools, internet-related software and other relevant applications.
The factsheet also identifies several workplace requirements, including:
- Suitable computers and networking equipment
- Access to relevant software and filing systems
- Valid software licences
- Occupational health and safety compliance
- An experienced workplace mentor
- A mentor-to-learner ratio of one mentor for every three learners
- Vendor certification where applicable
- Ethical clearance where necessary
The workplace mentor should have at least two years of experience in an information technology support environment.
How can learners complete the training?
Impactful lists three possible delivery approaches:
- Classroom-based learning in Johannesburg
- Virtual instructor-led training
- On-site training offered nationwide
The available format may depend on the employer, learner group and programme arrangement.
Prospective learners should therefore confirm whether they can enrol individually or whether participation requires an employer-sponsored group.
They should also ask whether tuition fees, devices, data, assessments and workplace placement support form part of the programme.
How can prospective learners enquire about the 2026 intake?
The factsheet does not provide a closing date, stipend amount or dedicated application form.
Learners and employers can contact Impactful directly at impactful@lrmg.co.za to ask about 2026 enrolment dates, funding arrangements, programme costs and placement requirements.
Further programme enquiries can also be made through the Impactful website.
Before registering, prospective learners should request written confirmation of:
- The next intake date
- The complete programme duration
- Training fees or available funding
- Whether a stipend will be offered
- Assessment and certification costs
- Workplace placement arrangements
- Required application documents
- Refund and cancellation conditions
Applicants should not pay registration fees until they have verified the provider, programme details and payment instructions.
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Final Thoughts
The Impactful Computer Technician Learnership provides a structured route into information technology support for Grade 12 holders and professionals changing career direction.
Through its knowledge, practical and workplace modules, the programme covers hardware, software, networking, cybersecurity, user support, business communication and environmentally responsible technology practices.
Moreover, successful completion can lead to an Occupational Certificate at NQF Level 5, provided the learner completes all programme components and passes the External Integrated Summative Assessment.
However, the available factsheet does not list a confirmed closing date, stipend or direct application form for a 2026 intake. Interested learners should contact impactful@lrmg.co.za and confirm all costs, dates and workplace requirements before enrolling.
