iTOO is recruiting 16 young South Africans for a 12-month learnership that combines workplace experience with a nationally recognised Short-Term Insurance qualification at National Qualifications Framework Level 5.
The programme will take place in Johannesburg and targets candidates between 18 and 30 years old who are not working or completing post-matric studies. Applications close on Friday, 7 August 2026, leaving eligible candidates with limited time to submit their documents.
Applicants need Grade 12 with Mathematics and must meet the programme’s post-matric study requirements. However, they do not need previous work experience, making this an important entry route for young people who want to build careers in insurance operations.
The advertisement does not disclose a stipend amount. Therefore, shortlisted candidates should confirm any financial support, working hours and programme conditions directly with iTOO during the recruitment process.
How will the iTOO learnership build insurance experience?
The programme combines structured theoretical training with practical experience in a professional insurance environment.
Over 12 months, learners will work towards an accredited qualification while developing the skills required to support short-term insurance operations. The position falls within iTOO’s operations job family, which includes claims, policy servicing, underwriting and retentions.
As a result, learners could gain useful insight into how insurers process information, assist customers, maintain policies and meet regulatory requirements.
The programme also aims to improve access to training for previously disadvantaged South African youth. Moreover, it gives participants an opportunity to build workplace confidence before competing for permanent entry-level positions.
What work will learners complete?
iTOO will allocate operational tasks that learners must complete within the required quality, accuracy and productivity standards.
Participants will also assist internal and external customers while learning how to manage requests professionally. Although learners will receive guidance, they must take responsibility for meeting deadlines and completing assessments.
Their duties will include:
- Processing allocated work accurately and efficiently.
- Assisting internal and external customers.
- Responding to enquiries within required service standards.
- Communicating professionally with colleagues and stakeholders.
- Following company policies and operating procedures.
- Meeting insurance compliance and regulatory requirements.
- Developing product and process knowledge.
- Working with team members to achieve departmental objectives.
- Protecting confidential customer and company information.
- Completing training activities and workplace assessments.
- Supporting other operational duties connected to the programme.
In addition, learners must try to resolve straightforward queries at the first point of contact whenever possible. This responsibility will help them strengthen their judgement, communication and problem-solving skills.
Who can submit an application?
The programme has several personal eligibility conditions that candidates must meet before applying.
Applicants must:
- Be between 18 and 30 years old.
- Be South African citizens by birth.
- Not be formally employed.
- Not be completing post-matric studies.
- Not have completed a previous learnership.
- Communicate effectively in written and spoken English.
- Be available for the full 12-month programme.
These requirements mean candidates who previously completed another learnership will not qualify for this intake.
Similarly, someone currently registered for formal post-matric studies should not submit an application, even when they attend classes part-time.
Which qualifications does iTOO require?
Applicants must hold Grade 12 with Mathematics.
In addition, candidates must meet at least one of the post-matric education requirements listed in the advertisement. iTOO will consider applicants with:
- A certificate, diploma or degree in cybersecurity.
- A digital forensics qualification.
- A related information technology qualification.
- A drone operations or related drone technology certification.
- A certificate, diploma or degree in law.
- A post-matric qualification in another field.
The listing also notes that candidates may have an incomplete tertiary qualification. Therefore, applicants who started but did not finish tertiary studies should provide accurate information about the subjects or academic years they completed.
Because the educational wording covers several different study backgrounds, applicants should answer every screening question carefully and upload all available academic records.
Why does the programme accept different fields of study?
Modern insurance companies manage risks that extend beyond traditional vehicle, property and household cover.
For example, specialist insurers may handle cyber risks, legal liabilities, aviation, drone technology and other complex areas. Consequently, qualifications in law, cybersecurity, digital forensics and drone technology can provide useful knowledge for specialist insurance operations.
iTOO describes itself as a special-risk insurance provider and Hollard’s preferred underwriter of specialty products. The business works with brokers and develops cover for complex or emerging risks.
Therefore, candidates from different academic fields may bring valuable technical knowledge to claims, underwriting, policy servicing and customer support teams.
Do candidates need previous work experience?
No previous work experience is required.
This condition gives first-time applicants an opportunity to enter a professional environment without needing an established employment history. However, candidates must still demonstrate that they can manage responsibilities and communicate professionally.
Applicants can use examples from school, tertiary studies, volunteering or community activities to demonstrate:
- Reliability.
- Teamwork.
- Time management.
- Attention to detail.
- Problem-solving.
- Written communication.
- Responsibility.
- Confidentiality.
For instance, completing a group assignment on time can demonstrate teamwork and self-management. Similarly, managing records for a community organisation may show data accuracy and responsibility.
Which computer skills could strengthen an application?
Applicants need basic computer skills, particularly in Microsoft Excel and Microsoft Outlook.
Learners may use Excel to capture, organise and review operational information. Meanwhile, Outlook may support email communication, calendars and task management.
Candidates should mention experience with:
- Creating and editing spreadsheets.
- Entering information accurately.
- Using basic Excel formulas.
- Sorting and filtering information.
- Writing professional emails.
- Attaching documents to emails.
- Organising messages into folders.
- Managing electronic calendars.
- Saving and retrieving digital files.
Advanced spreadsheet experience is not listed as a requirement. Nevertheless, candidates should understand basic computer functions and feel comfortable learning new workplace systems.
Which personal qualities will iTOO consider?
The programme requires more than academic qualifications because insurance employees regularly work with sensitive information, deadlines and customer requests.
iTOO wants candidates who can build professional relationships while managing their own workload. In addition, learners must remain adaptable as business and training requirements change.
Strong candidates should demonstrate:
- Relationship management: Building positive connections with colleagues and customers.
- Self-management: Organising tasks and using time effectively.
- Professional communication: Producing clear written documents and correspondence.
- Data accuracy: Capturing and processing information correctly.
- Adaptability: Responding positively when requirements change.
- Teamwork: Supporting colleagues and contributing to shared goals.
- Professionalism: Showing discipline, initiative and sound judgement.
- Integrity: Handling customer and company information responsibly.
- Positive attitude: Approaching training with energy and enthusiasm.
Moreover, learners must take ownership of their development instead of waiting for supervisors to manage every training requirement.
What could participants gain from the programme?
The iTOO learnership could help participants build both technical insurance knowledge and transferable workplace skills.
Successful learners will work towards a nationally recognised Short-Term Insurance qualification at National Qualifications Framework Level 5. At the same time, they will apply their learning in a professional operating environment.
The programme could help learners develop:
- Short-term insurance knowledge.
- Customer service experience.
- Claims and policy administration awareness.
- Underwriting support knowledge.
- Regulatory and compliance awareness.
- Professional written communication.
- Data-capturing accuracy.
- Workplace discipline.
- Confidentiality and ethical judgement.
- Experience working with different stakeholders.
Although the advertisement does not promise permanent employment, the qualification and workplace exposure could strengthen future applications within insurance, financial services and business operations.
Which documents should applicants prepare?
Because the closing date is near, candidates should prepare their documents before starting the application form.
They may need:
- An updated curriculum vitae.
- A clear copy of their South African identity document.
- A copy of their Grade 12 certificate.
- Academic records showing Mathematics.
- Copies of completed post-matric qualifications.
- Academic transcripts for incomplete tertiary studies.
- Relevant information technology, law or drone technology certificates.
- Any additional documents requested by the application system.
Candidates should combine multipage documents into clear files where possible. They should also use professional file names, such as Thabo-Mokoena-CV.pdf, instead of vague names such as document1.pdf.
Itumeleng’s Insider Tip: Do not hide an incomplete qualification from the application. List the institution, programme and subjects completed accurately, because the advertisement specifically allows candidates with incomplete tertiary studies to apply.
How should candidates improve their curriculum vitae?
Applicants without work experience should not leave their curriculum vitae empty after the education section.
Instead, they should include relevant academic projects, volunteering, computer abilities and transferable skills. They can also add a short profile that connects their background to insurance operations.
A strong profile could highlight:
- Grade 12 with Mathematics.
- A relevant post-matric qualification or incomplete tertiary studies.
- Microsoft Excel and Outlook skills.
- An interest in short-term insurance.
- Strong written and verbal English.
- Attention to detail.
- Willingness to complete a 12-month programme.
- Availability to work in Johannesburg.
Candidates should keep the curriculum vitae concise and remove information that does not support the application.
Additionally, they should check their spelling carefully because the programme places strong emphasis on accurate written communication.
How can candidates submit their applications?
Candidates must complete the application online before 7 August 2026.
Applications must be submitted through the official iTOO online application portal.
The reference number is HOL260730-2.
Applicants should complete every required section, upload clear supporting documents and review their information before submitting. Since the deadline falls the following day, candidates should not delay until the final hours.
What should candidates check before pressing submit?
Before completing the application, candidates should confirm that:
- They are between 18 and 30 years old.
- They are South African citizens by birth.
- They are not formally employed.
- They are not completing post-matric studies.
- They have not completed another learnership.
- Their Grade 12 certificate includes Mathematics.
- They have uploaded their post-matric academic information.
- Their curriculum vitae reflects Excel and Outlook skills.
- Their telephone number and email address are correct.
- They can participate in the Johannesburg-based programme.
- They can commit to the full 12-month period.
Candidates should also save the submission confirmation or take a screenshot after completing the application.
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Final Thoughts
The iTOO Learnership 2026 offers 16 young South Africans an opportunity to gain a recognised Short-Term Insurance qualification while building practical experience in Johannesburg.
No previous work experience is required. However, applicants must have Grade 12 with Mathematics, meet the post-matric education requirements and demonstrate strong English communication and basic computer abilities.
The programme could particularly benefit candidates interested in claims, underwriting, policy servicing, customer support and specialist insurance operations.
Applications close on Friday, 7 August 2026. Therefore, eligible candidates should prepare their documents and submit accurate applications as soon as possible.
