Rosebank International, part of the ADvTECH Group, is recruiting three Customer Services interns for its Braamfontein campus in Johannesburg. Candidates need Grade 12, while an administration-related qualification offers an advantage. The internships support student recruitment and marketing. Applications close on 24 July 2026; duration and remuneration remain undisclosed at present.
These positions give entry-level candidates an opportunity to build experience in customer service, student engagement and educational marketing. More importantly, successful interns will help prospective students navigate their journey from initial enquiry to registration.
Why do these internships focus on student recruitment?
Rosebank International operates within the Independent Institute of Education and forms part of the ADvTECH Group. The institution has grown to serve more than 43,000 students across the country.
As the institution continues to expand, its marketing and customer services teams need to maintain strong relationships with prospective students, schools and other stakeholders.
Therefore, the interns will help implement the broader marketing process used to reach student recruitment targets. This process includes school presentations, prospective-student interviews and telephone follow-ups.
What will the Customer Services interns do?
The selected interns will combine customer service responsibilities with marketing and student recruitment support.
Their responsibilities will include:
- Building relationships that increase awareness of Rosebank International
- Developing professional relationships with guidance teachers at priority schools
- Maintaining accurate student and stakeholder databases
- Coordinating marketing events
- Following up with prospective students
- Encouraging interested students to complete applications or registrations
- Responding to email and telephone enquiries
- Managing stocks of marketing materials
- Supporting student recruitment targets
Although the position carries a Customer Services title, it requires confident communication and a strong interest in education. Moreover, interns will regularly interact with students who may need clear guidance about applications and registration.
Who meets the minimum entry requirements?
Applicants must have completed Grade 12 or an equivalent National Senior Certificate. They must also demonstrate basic computer literacy.
The minimum criteria include:
- Grade 12 or an equivalent school-leaving qualification
- Computer literacy
- Effective verbal and written communication
- The ability to work well within a team
- Strong customer service skills
- The ability to manage time effectively
- Willingness to work under pressure
Rosebank International would ideally like candidates to hold a higher certificate, diploma or degree in office administration or another administration-related field.
However, the wording of the advertisement presents this tertiary qualification as an advantage rather than a strict minimum requirement.
Which qualities could help applicants stand out?
The interns will communicate with prospective students, school representatives and internal teams. Consequently, Rosebank International needs people who can remain professional while managing different tasks and deadlines.
Strong candidates should demonstrate:
- Professionalism and integrity
- Careful attention to detail
- Customer service awareness
- Effective communication
- Time-management ability
- Organisational skills
- The ability to cope with change
- Confidence when working under pressure
- A collaborative approach to teamwork
In addition, an understanding of South Africa’s higher education system and its regulatory framework could help candidates adjust more quickly.
How can applicants demonstrate relevant experience?
Candidates do not necessarily need previous formal employment. Instead, they can use examples from their studies, volunteer activities or community involvement.
Relevant examples may include:
- Assisting at school or campus events
- Answering enquiries by telephone or email
- Capturing information into a database
- Supporting registration or orientation activities
- Working with students or young people
- Coordinating schedules and event materials
- Using Microsoft Office applications
- Participating in group assignments with strict deadlines
Itumeleng’s Insider Tip: This internship combines customer service with student recruitment. Your curriculum vitae should therefore highlight moments when you helped someone make a decision, answered questions clearly, maintained records or supported an event—not only general administration tasks.
What should candidates know about the working environment?
The successful interns will join Rosebank International’s Braamfontein business unit in Johannesburg.
They will work within a higher education environment that places strong emphasis on student success, academic excellence and professional service.
Furthermore, the role may become busy during recruitment and registration periods. Interns must therefore manage deadlines, changing priorities and high volumes of student enquiries without losing attention to detail.
Has Rosebank International disclosed the remuneration?
The advertisement does not provide a salary or monthly stipend amount. It also does not specify how long the internship contract will run.
Candidates who reach the interview or offer stage should confirm the contract duration, working hours and remuneration before accepting a placement.
How can candidates submit an application?
Applications must be submitted through the official Rosebank International online application portal by 24 July 2026.
Candidates should check that their curriculum vitae clearly presents their Grade 12 qualification, computer skills and any relevant customer service or administration experience.
Additionally, applicants with an office administration qualification should place it prominently near the beginning of their curriculum vitae.
Rosebank International operates as an equal-opportunity employer. However, the institution may give preference to employment equity and South African candidates.
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Final Thoughts
The Rosebank International Customer Services internships give three entry-level candidates an opportunity to build experience within South Africa’s private higher education sector.
The positions particularly suit organised and confident individuals who enjoy helping students, answering enquiries and supporting recruitment activities.
Candidates with Grade 12, computer literacy and strong interpersonal skills should prepare their applications before the 24 July 2026 deadline. An administration-related tertiary qualification could provide an additional advantage.
