eMedia, in partnership with MICT SETA, is offering a 12-month Customer Care Agent Internship for 2026/2027. The opportunity is hosted at e.tv and gives young South African graduates practical exposure to customer service, contact centre operations, CRM systems and support across Openview, e.tv and eVOD.
This internship is based in JHB North and is aimed at applicants under the age of 35 who have not previously participated in a SETA-funded internship.
For graduates who enjoy helping people, solving problems and communicating clearly, this opportunity can build real customer service confidence in a media environment.
Why This eMedia Internship Stands Out
Customer care is one of the most important parts of any media business.
Viewers and customers often need help with product information, service issues, complaints, feedback and general enquiries. This internship gives graduates the chance to learn how those interactions are handled professionally.
The role is not only about answering questions. It also includes logging customer interactions, meeting service targets and learning how contact centre teams support brands such as Openview, e.tv and eVOD.
The Role In One Sentence
The successful intern will help eMedia customers across different communication platforms while learning how professional customer support and contact centre operations work.
Key Details Applicants Should Know
- Company: eMedia / e.tv
- Programme: Intern: Customer Care Agent
- Reference number: etv248
- Partner: MICT SETA
- Location: JHB North / Johannesburg
- Job type: Fixed-term internship
- Duration: 12 months
- Work level: Student / Graduate
- Salary: Market related
- Posted date: 04 June 2026
What Will The Customer Care Agent Intern Do?
This internship is built around service delivery.
Interns will help customers with enquiries linked to eMedia products and services. They will also support the contact centre team by handling information accurately and professionally.
Daily work may include:
- Responding to customer queries and complaints
- Handling feedback and suggestions
- Giving accurate product information
- Supporting customers across different platforms
- Promoting eMedia and Openview through good service
- Capturing customer interactions on a CRM system
- Meeting daily and monthly productivity expectations
- Taking part in personal and professional development
- Completing assessments on products, systems and procedures
The listing also notes that interns are expected to meet service quality standards and manage average call handling time within the required range.
Who Is This Internship Best Suited For?
This opportunity is best suited to graduates who are calm, helpful and comfortable speaking to people.
A good applicant should enjoy problem-solving and should be able to communicate clearly, even when dealing with frustrated customers.
It may suit someone who wants future experience in:
- Customer service
- Contact centre operations
- Media support
- Communications
- Marketing support
- Client relations
- Brand support
- Service administration
Qualification Requirements
Applicants must have a National Senior Certificate at NQF Level 4.
They must also have a Diploma at NQF Level 6 in one of the following fields:
- Contact Centre Management
- Communications
- Marketing
- Business Management
These qualifications should be clearly listed on the CV and supported by the required documents during the application process.
Additional Requirements
Applicants must also meet the following conditions:
- Be South African citizens
- Be under the age of 35
- Not have previously participated in a SETA-funded internship
- Not currently be participating in a SETA-funded internship
These requirements are important because the programme is linked to MICT SETA-supported skills development.
Skills That Can Help Applicants Stand Out
This role needs more than a qualification.
Strong applicants should show:
- Customer orientation
- Clear communication
- Good interpersonal skills
- Time management
- Problem-solving ability
- Planning and organisation
- Basic Microsoft Office skills
- Willingness to keep learning
- Ability to work well in a team
- Professional conduct
Intermediate English proficiency is required, and applicants should be comfortable using tools such as Word, Excel, PowerPoint and Outlook.
What Kind Of Person Will Do Well Here?
A strong Customer Care Agent Intern is someone who can listen carefully, stay professional and follow processes.
The role also needs discipline because interns will be expected to meet productivity targets and complete assessments.
eMedia highlights qualities such as honesty, ethical conduct, accountability, resilience, teamwork and the ability to adapt to change.
That means the best applicant is not only friendly, but also reliable, focused and ready to learn quickly.
Itumeleng’s Insider Tip: Your CV should show proof that you can work with people. Add examples such as customer service, retail work, call centre exposure, volunteering, communication projects, marketing tasks or any role where you helped solve problems for others.
Documents To Prepare Before Applying
Applicants should prepare a neat and complete application.
Useful documents may include:
- Updated CV
- Certified copy of ID
- Matric certificate
- NQF Level 6 diploma
- Academic record
- Any customer service, communications or marketing certificates
- Contactable references, where available
Keep documents clear, readable and correctly named.
Application Route
Applications must be submitted online through eMedia’s recruitment platform.
Applicants must complete their submission through the official eMedia Customer Care Agent Internship application portal.
Before submitting, check that the qualification, age requirement and SETA-funded internship rule all match your situation.
Before You Click Submit
Read your CV like a recruiter would.
- Does it clearly show your qualification?
- Does it show communication skills?
- Does it show that you can work with people?
- Does it include correct contact details?
Also check that your documents are uploaded properly and that your application is complete.
A customer care role needs accuracy. Your application should reflect that from the start.
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Conclusion
The eMedia Customer Care Agent Internship 2026 is a strong opportunity for graduates who want to gain practical contact centre and customer service experience in the media industry.
The 12-month programme is hosted at e.tv, supported through MICT SETA, and based in JHB North.
Applicants with the required NQF Level 6 diploma, strong communication skills and a genuine interest in customer support should prepare their documents and submit an online application through the official portal.
