Federated Employers Mutual is recruiting a Claims Intern for a 12-month programme at its Johannesburg head office. Candidates need a relevant diploma or degree, strong English and Mathematical Literacy, and no more than six months of administration experience. Detailed curriculum vitae submissions close at the end of business on 31 July 2026.
The successful candidate will support FEM’s Claims Department as it processes insurance claims. Therefore, the internship offers an entry point for graduates who want to develop practical experience in claims administration and financial services.
FEM will give preference to candidates who need a Work Integrated Learning placement to complete their qualifications. However, applicants must still meet all the minimum academic and skills requirements.
The organisation has not published a stipend or salary for the programme. Candidates should therefore wait for FEM to confirm any remuneration and programme benefits during the recruitment process.
Why does FEM need support in its Claims Department?
Claims teams receive, assess and process information connected to insurance events. As a result, they rely on accurate records, clear communication and efficient administration.
The FEM intern’s central responsibility will be to support the Claims Department so that it can process claims efficiently.
Although the vacancy does not provide an extended duty list, the learning environment may expose the intern to:
- Capturing claims-related information.
- Checking that documents remain complete.
- Organising electronic and physical records.
- Following up on outstanding information.
- Supporting correspondence with relevant stakeholders.
- Updating claims administration systems.
- Directing queries to the correct team members.
- Maintaining accurate administrative records.
- Supporting departmental reporting.
- Following confidentiality and data-protection requirements.
The intern will work under the guidance of experienced claims professionals. Nevertheless, they must take responsibility for accuracy and complete assigned tasks on time.
Who has the right academic profile?
FEM requires candidates to hold Matric with strong English and Mathematical Literacy. Candidates also need a relevant diploma or degree.
The organisation has not limited eligibility to one field. However, qualifications connected to the following areas may provide a useful foundation:
- Insurance
- Finance
- Business management
- Business administration
- Public administration
- Risk management
- Claims management
- Office management
- Commerce
- Another relevant discipline
Candidates should use their curriculum vitae to explain how their qualification connects to claims processing, insurance or administration.
How much previous experience does FEM require?
The internship targets candidates with zero to six months of general administration experience.
Therefore, recent graduates without extensive employment histories may qualify. Candidates with short-term workplace exposure, volunteering or Work Integrated Learning experience may also demonstrate useful administrative skills.
However, applicants with more than six months of experience should review the requirement carefully. FEM may decline applications that do not meet the stated criteria.
Relevant entry-level experience could include:
- Capturing data.
- Organising documents.
- Responding to emails.
- Assisting customers.
- Maintaining filing systems.
- Preparing basic reports.
- Scheduling appointments.
- Supporting an office team.
- Completing university workplace assignments.
Candidates should describe their responsibilities honestly and include accurate dates for every placement.
Why will Work Integrated Learning candidates receive preference?
Work Integrated Learning allows students to complete practical workplace training connected to their academic programmes.
Some qualifications require students to finish a prescribed placement before graduating. Consequently, FEM will give preference to candidates who need this experience as part of their studies.
Candidates who require Work Integrated Learning should state this clearly in their curriculum vitae. They should also indicate:
- The name of their institution.
- The qualification they are completing.
- The required placement period.
- The number of practical months needed.
- Whether the institution must sign placement documents.
- Their availability for the 12-month programme.
Preference does not guarantee selection. Candidates must still meet FEM’s academic, communication and administrative requirements.
Which skills matter in claims processing?
Claims administration involves detailed information and strict processing procedures. Therefore, FEM needs a candidate who can communicate clearly while managing time effectively.
The vacancy specifically requires:
- Good communication skills.
- Good time-management skills.
In addition, the working environment will favour candidates who demonstrate:
- Careful attention to detail.
- Professional written communication.
- Ability to follow procedures.
- Reliable record-keeping.
- Respect for confidential information.
- Willingness to learn.
- Ability to work with deadlines.
- Professional telephone etiquette.
- Teamwork.
- Basic computer literacy.
- Customer-service awareness.
- Accountability for assigned work.
Even a small error can delay a claim. Consequently, the successful intern will need to check information carefully before completing administrative tasks.
What does the 12-month programme offer?
The Claims Internship runs for 12 months at FEM’s head office.
During the programme, the successful candidate can gain:
- Experience within a financial services organisation.
- Exposure to insurance claims processing.
- Practical administration experience.
- Guidance from claims professionals.
- Experience using workplace systems.
- Understanding of claims documentation.
- Professional communication experience.
- Work Integrated Learning exposure where applicable.
- A stronger foundation for future insurance opportunities.
FEM has not disclosed the remuneration attached to the internship. In addition, the organisation has not guaranteed permanent employment after the 12-month contract.
However, FEM states that its internship programmes focus on mentorship, workplace development and the cultivation of marketable professional skills.
What does FEM do?
Federated Employers Mutual operates as a licensed non-life insurer that covers policyholders against claims arising from occupational injuries and diseases.
Its work connects closely to the Compensation for Occupational Injuries and Diseases Act. FEM’s claims teams therefore handle information that can affect injured employees, employers, healthcare providers and other stakeholders.
Because these claims can involve compensation and medical costs, efficient administration plays an important role in ensuring that teams process information correctly.
This environment can give an intern specialised exposure to insurance administration and occupational-injury claims.
How should candidates prepare their curriculum vitae?
FEM specifically requests a detailed curriculum vitae. Therefore, candidates should provide enough information for recruiters to assess their qualifications, experience and Work Integrated Learning needs.
The curriculum vitae should include:
- Full contact information.
- The completed or current qualification.
- The educational institution.
- Matric subjects, including English and Mathematical Literacy.
- Employment or administrative experience.
- Work Integrated Learning requirements, where applicable.
- Computer and office software skills.
- Communication and time-management strengths.
- Contactable references where available.
Candidates should also describe short administrative placements clearly. For example, explain whether the experience involved capturing data, assisting customers, organising documents or responding to correspondence.
Itumeleng’s Insider Tip: If you need Work Integrated Learning to complete your qualification, place that information near the top of your curriculum vitae. State the required placement period and include any confirmation letter from your institution if the application portal allows supporting documents.
How can candidates submit their applications?
Applications must be completed through the official FEM online recruitment portal.
Before submitting, candidates should:
- Confirm that they meet the academic requirements.
- Check that their administration experience does not exceed six months.
- Update the curriculum vitae with complete qualification details.
- Explain any Work Integrated Learning requirement.
- Confirm that all employment dates remain accurate.
- Complete the online application fields.
- Upload the detailed curriculum vitae.
- Review the contact information.
- Submit before the end of business on 31 July 2026.
Applications that do not meet the minimum criteria may not receive consideration. Therefore, candidates should avoid submitting incomplete or generic curriculum vitae documents.
What could candidates pursue after the internship?
Twelve months of claims administration experience can provide a foundation for several entry-level positions within insurance and financial services.
Possible pathways include:
- Claims administrator
- Junior claims assessor
- Insurance administrator
- Claims processing assistant
- Customer service consultant
- Policy administration assistant
- Compensation claims administrator
- Medical claims administrator
- Risk administration assistant
- Financial services administrator
- Records administrator
- Office administrator
Some positions may require additional insurance qualifications or regulatory training. Nevertheless, the internship can help candidates understand professional claims procedures and develop relevant workplace experience.
How will FEM approach selection?
FEM will assess whether candidates meet the minimum qualification, experience and skills requirements.
The organisation also promotes employment-equity principles. However, FEM retains sole discretion over the final appointment.
Shortlisted candidates may need to participate in interviews, assessments or document-verification processes. They should therefore keep their telephone numbers and email addresses active after submission.
Candidates should also prepare to discuss their qualification, administration experience and reasons for pursuing claims work.
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Final Thoughts
The FEM Claims Internship 2026 gives graduates and Work Integrated Learning candidates an opportunity to build experience within an occupational-injury insurance environment.
The 12-month programme requires Matric with strong English and Mathematical Literacy, a relevant diploma or degree, and no more than six months of general administration experience.
FEM has not disclosed a stipend or salary. However, the internship offers structured workplace exposure in claims processing and financial services.
Candidates who meet every requirement should prepare a detailed curriculum vitae and complete the online application before the end of business on 31 July 2026.
